Legal Statements and Policies



Thank you for visiting our website. This website is owned by the British Standards Institution (BSI) whose principal business address in the United Kingdom is 389 Chiswick High Road, London, W4 4AL United Kingdom. BSI is a company incorporated in the United Kingdom by Royal Charter.

Your use of our website is subject to the following terms and, by using our website, you agree to be legally bound by them. This applies whether you register your details with us or not. Please read these terms carefully before using our website. If you do not agree to these terms, please do not use our website.

We may revise these terms from time to time. Please read these legal statements from time to time to review them, since you are legally bound by them. Certain areas of our website may be subject to additional terms, or terms that supersede these ones. You will be informed of this on those pages.

You may use our website without registering your details with us. Certain areas of our website will only be available to you if you register, however.

The website and all associated data is hosted by Attenda.

Privacy Statement

We regard your privacy as important and the details that we collect from you, if you have chosen to provide them to us, is to enable us to send you information about products and services in which you register an interest. Please view our Privacy Policy for further information on our policy.

By providing us with your information you consent to us processing it for the purposes outlined in our Privacy Policy.

It is a requirement of using this site that at all times you will provide true and accurate details in registration forms and via other information request points on our site and also that you do not share any log in details with third parties without our express consent.  You agree to notify us immediately if you suspect that a password used by you has been used by a third party.
If you provide or the BSI has reasonable grounds to suspect that you have provided any information that is untrue, inaccurate, not current or incomplete, BSI has the right to suspend or terminate your use of our site and refuse any and all current or future use of the site (or portion of the site.)


You are permitted to print and download extracts from our website for your own use only (and on no account for commercial purpose), provided that:

• you do not modify any documents or their related graphics in any way;
• you do not use graphics separately from corresponding text; and
• our Intellectual Property Notice and this licence notice appear with all copies so printed and downloaded.

This licence does not extend to the commercial use of our website, any collection or use of any product listings, descriptions of our products or services, our pricings or any access to, and downloading of details of any third party who may be identified from any of the contents of our website.

You are granted a non-exclusive and revocable licence to create a hyperlink to our home page. Your hyperlink must not portray BSI, our products and services, our agents, associates and affiliates in an offensive manner, or be misleading or false. You may not use our trademarks as part of your link without our written agreement for you to do so.

You acknowledge that BSI may terminate or suspend your right to use this website if you breach, or if BSI has reasonable grounds to suspect that you have breached the provisions of these Terms of Use.

Your use of the BSI Website

Apart from your personal information, which is covered by our Privacy Policy any other material that you may post to our website will be considered non-confidential and non-proprietary. BSI shall have no obligations with regard to such material. BSI shall be free to copy, disclose, distribute, incorporate and use this material and all things embedded in it for its own commercial and non-commercial purposes.

When you use our website, you may not use it in any way that may be technically harmful (such as infecting it with computer viruses, logic bombs, Trojan horses, worms or any other harmful components, corrupted data, malicious or harmful software).

You may not use our website for any fraudulent or illegal purpose or in connection with a criminal offence.

You may not post or transmit material to, from or through our website that may be threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, scandalous, inflammatory, blasphemous or that may infringe the rights of any third party.

You may not cause annoyance or inconvenience to any person by using our website.
BSI shall co-operate with any law enforcement authorities or court order requesting or directing BSI to disclose the identity or locate anyone posting any material in breach of any of these provisions.

Links to Other Websites

Links to third party websites on our website are provided solely for your convenience. If you use these links, you will leave our website. BSI has not reviewed all of these third party websites and does not control and is not responsible for them or their content or availability. BSI does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our website, you do so entirely at your own risk.

Completing Forms on the BSI website

If you choose to provide us with information via a form on the BSI website we will use that information only to complete the request specified by that form, or to update you regarding similar products and services to those purchased.
• If you choose to complete any BSI form, we will collect your information by an automated process.
• We will not share your information with any third party, other than as described above in Your Use of the BSI Website and our Privacy Policy.
• We do not create individual profiles with the information that you have provided.
• We will retain the information provided by you only for so long as is reasonably appropriate under the Data Protection Act 1998.

Copyright Statement

All content within our website and software, passwords and code used or supplied in connection with its operation is the property of BSI or its licensors unless stated otherwise. For further details of our policy with regard to all of our intellectual property, please see our Intellectual Property Statement.

You expressly agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of this website or connected BSI websites or content, products or service made available via those sites.


While we endeavour to ensure that the information on our website is correct, BSI does not make any warranties or representations about the accuracy and completeness of the material on it. BSI may make changes to the material on the website, or to the products and prices described in it, at any time without notice. The material on our website may be out of date, and BSI makes no commitment to update such material. BSI expressly disclaims liability for errors and omissions in the contents of our website. Users should seek appropriate advice before proceeding on the basis of any information.

The material on our website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our website on the basis that BSI excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the website.

BSI accepts no responsibility for any loss which may arise from reliance on any information contained on this website or any other sites linked from this site. You agree that BSI is excluded from all liability of any kind arising from any third party content or information on or linked from this site.

You acknowledge that use of the Internet is not guaranteed to be continuous or error free.  The BSI shall not be liable for damage, costs or loss arising from events outside its control including without limitation flood, fire, theft, power outage, terrorist attack, loss or interruption of communications service, or strike.


The liability of BSI for all loss directly resulting from the use of, or inability to use, its website is limited to £500. Save for that limit, BSI and any of its group companies of BSI and the officers, directors, employees, shareholders, contractors or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party through the use of, or your inability to use, our website, or through the content of our website. This includes (but this list is not exhaustive) any indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or use of money. This limitation applies whether your damages or losses may arise in tort (including without limitation negligence) or contract.
Nothing in this legal notice shall exclude or limit the liability of BSI for:
• a) a death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
• (b) fraud; or
• (c) misrepresentation as to a fundamental matter; or
• (d) any liability which cannot be excluded or limited under applicable law.
If your use of material on our website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs of such.
Nothing in these Terms of Use shall affect your statutory rights.


Notices served in relation to these Terms of Use must be in writing and may be served by post or e-mail.

Governing Law and Jurisdiction

These legal notices shall be governed by and construed in accordance with English law. Disputes arising in connection with these legal notices shall be subject to the exclusive jurisdiction of the English court,

ISSUE DATE: 14th December, 2006


BSI Terms and Conditions of Supply

1. BSI Terms & Conditions of Supply

This page contains the terms and conditions on which we supply standards and training courses listed on our website to you. Please read these terms carefully before ordering any standard from our website. When you order a standard or training course from our website, you agree to be bound by these terms and conditions.

You will be asked to click "I accept" at the appropriate place prior to your purchase. If you do not click "I accept", you will not be able to complete your purchase.


1.1 In these Conditions:

• 'British Standard' means a standard published under the authority of the Seller.
• 'BSI website' means the Seller’s British Standards Online Electronic Delivery System at
• 'Business Day' means Monday to Friday except Public or Bank Holidays in England.
• 'Buyer' means the person who accepts a quotation of the Seller for the sale of the Publications or whose order for the Publications is accepted by the Seller.
• 'Conditions' means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and Seller.
• 'Contract' means this contract for the purchase and sale of BSI Products.
• 'Copyright Licence' means the Licence attached as an Appendix to these Conditions.
• 'Electronic' means the digital form of a 'Publication'.
• 'Hardcopy' means the paper form of a Publication.
• 'Prices' means the Seller's quoted prices listed on the BSI website exclusive of Value Added Tax at the time the Contract is made between the Buyer and the Seller.
• 'Publications' and 'Publication' means British Standards, international standards or other Publications, which are available for sale on this website.
• 'Seller' means The British Standards Institution.
• 'Writing' includes telex, cable, facsimile transmission and comparable means of communication.
• 'Consumer' means any natural person who is acting for purposes that are outside his or her business.

1.2 Any reference in these Conditions to any provision of a statute shall be constructed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.


2.1 The Seller shall sell and the Buyer shall purchase the Publications or training courses in accordance with the Conditions, and the Prices set out in the BSI website. The Contract on the terms of the Conditions is completed on acceptance by the Seller of the order of the Buyer placed on the BSI website. The Conditions shall govern the Contract to the exclusion of any other terms and conditions subject to which any such order is made or purported to be made by the Buyer.
2.2 No variation to these Conditions shall be binding unless agreed in writing between the authorized representatives of the Buyer and the Seller.
2.3 The Buyer will be responsible for the selection of the Publications and any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the suitability, fitness for any purpose, application or use of the Publications is intended for guidance only and is followed or acted upon entirely at the Buyer’s own risk. Accordingly the Seller shall not be liable for any such advice or recommendations.


3.1 Orders can be placed for selected Publications and training courses through the BSI website. Payment for such orders shall be by credit card payment only.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order submitted by the Buyer.
3.3 The quantity and description of the Publications shall be those set out in the Buyer’s order (if accepted by the Seller), but in either case the Publications shall be inclusive of any amendments issued by the Seller at the time of purchase.
3.4 Subject to Clause 11 and clause 12, no order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in writing of the Seller.
3.5 Unless otherwise specified the Seller will take all reasonable steps to ensure that all Publications supplied will be the current issue at the date of downloading.


4.1 The prices of the Publications to all Buyers shall be the Seller's quoted prices listed on the BSI website at the time the Contract is made between the Buyer and the Seller.
4.2 The price quoted on the BSI website is exclusive of any applicable Value Added Tax (‘VAT’). During the Online Transaction the amount of the applicable VAT will be displayed at the time of payment. The total price payable will include any applicable VAT.
4.3 If, as a result of the Consumers giving the seller incorrect information, a sale that should have been inclusive of VAT is made without VAT being charge, the seller may recover a sum from the consumer equal to the VAT that should have been charged.


5.1 Payment can only be made via authorized credit card at the time of the transaction on the BSI website, or by invoice. Receipts for payment will be provided in hard copy only.
5.2 The BSI takes reasonable measures to ensure that the website is a secure site and the Seller undertakes to take all necessary steps to ensure that any information provided by the Buyer for the purposes of payment will be kept secure.
The use of the Internet is not guaranteed to be continuous or error free.  The BSI shall not be liable for damage, costs or loss arising from events outside its control including without limitation flood, fire, theft, power outage, terrorist attack, loss or interruption of communications service, or strike. Due to the nature of the internet, BSI does not guarantee the complete security of your information on the website.


6.1 Publications may be electronic or delivered by post, as may be applicable in each sale and depending on whether the publication is electronic or hardcopy.
6.2 Once payment has been authorized the Electronic Publications ordered will be available for downloading. It is intended that the Buyer will download the Publications immediately but in any event the Publications in question will only be available for downloading for seventy two (72) hours from the time of payment.
6.3 If the Electronic Publications are not downloaded within that time, the Buyer is required to call +44(0)20 8996 7555 between the hours of 9a.m. and 5.p.m. on a Business Day with full details of the Contract to request reinstatement of the Publications for downloading. The time available for downloading in these circumstances will be six (6) hours unless otherwise agreed at the time of the request.
6.4 The Buyer is entitled to download one copy of each Electronic Publication onto a single computer and is not permitted to copy or transfer that copy to any other computer or third party save in accordance with the provisions of Clause 8.
6.5 Claims for non-delivery of any Electronic Publication must be made on the Business Day following the time of payment or the time of the request referred to in Clause 6.3. Your statutory rights are not affected.


7.1 Risk of damage to or loss of the Publications and property in the Publications shall pass to the Buyer upon completion of the download pursuant to Clause 6.


8.1 The Buyer acknowledges that:
8.1.1 in calculating the price for the Publications the Seller has assumed that there will be no resale market.
8.1.2 To provide adequate protection against copying by third parties it is reasonable to prevent alienation of the Publications.
Accordingly it is a condition of the Contract that
A) the Buyer will not without the prior consent in writing of the Seller resell, loan or part with possession of the Publications or any part of them and
B) The Buyer will permit its name and the name of its company (where relevant) to be used to watermark each Publication
8.2 Copyright subsists in the Publications. Subject to Clause 8.3 no part of a Publication may be reproduced in any form without the prior permission in writing of the Seller.
8.3 The restriction contained in Condition 8.2 does not preclude the Buyer, in applying a Publication, from making free use of necessary details such as symbols and size type or grade designations including without limitation use by incorporating the same into computer programs but the Buyer is totally prohibited from selling, licensing or in any way parting with possession of any resulting product including without limitation, computer programs, without the consent in writing of the Seller which if granted will be on terms including royalty.


9.1 Whilst all reasonable care is taken in the preparation and review of Publications, the Seller does not warrant that the content of the Publications is accurate or up to date or that the Publications are suitable for the Buyer's purposes. Subject as expressly provided in these Conditions and to the fullest extent permitted by law all warranties conditions or other Terms and duties implied by statute or common law are excluded.
9.2 The Buyer acknowledges that a Publication does not purport to include all necessary provisions of a contract with a third party and that compliance with a Publication cannot confer immunity from legal obligations.
9.3 The Seller shall have no liability with regard to the content or use of any Publication which is not published under the authority of the Seller. The Seller will assign to the Buyer the benefit of any warranty given by the publisher to the Seller.
9.4 In no event will the Seller's liability under or in connection with this Contract exceed sums paid for any Publication or training course which is the source of a dispute. In no circumstances will the Seller be liable for consequential or indirect loss or for loss of business, loss of profit, loss of goodwill, contract or savings save that nothing in this Contract shall limit or exclude the Seller's liability for personal injury or death caused by its or its staff's or contractor's liability.


10.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
10.2 No waiver by the Seller or any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
10.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
10.4 The Seller shall not be liable in any way for loss, damage or delay consequent upon any circumstances beyond its reasonable control.
10.5 The Contract shall be governed by the laws of England and the parties submit to exclusive jurisdiction of the courts of England.

11.1 Cancellation of courses – all cancellations must be made 25 working days before the start of training. Cancellations will only be accepted in writing. If a delegate fails to attend or cancels within the 25 days prior to the course, full payment will be required.
11.2 Cancellation of courses by BSI and changes to course content – BSI reserves the right to alter the courses' content without prior notice. BSI reserves the right to cancel a training course at any time with no liability. In these circumstances, BSI will offer alternative dates, a full refund or a credit note.
11.3 Intellectual property in course materials – BSI, or our training partners, will be the sole owner of intellectual property rights over materials. It is the client's responsibility to ensure course materials are not reproduced, stored or transmitted to others without prior consent from he owner. Unlicensed copying of any material is illegal.

If any of these Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


13.1 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.


14.1 We have the right to revise and amend these terms and conditions from time to time.
14.2 will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

© The British Standards Institution 2013